Level 1 – 7/24/4
- 7 days a week, 24 hours a day, reaction within 4 hours
- 7×24 Help Desk
- 7×24 Monitoring
- Initial Phone-Based Diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
- On-Site Spares Kit
- Parts Replacement
- Certified Experts
Level 2 – 5/9/4
- 8 hours a day, 5 working days per week, reaction within 4 hours
- 8am-5pm Help Desk
- 8am-5pm Monitoring
- Initial Phone-Based Diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
- On-Site Spares Kit
- Parts Replacement
- Certified Experts
Level 3 – Next Day
- Next business day response/parts
- Initial Phone-Based Diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
- On-Site Spares Kit
- Parts Replacement
- Certified Experts
https://www.parkplacetechnologies.com/blog/what-does-24x7x4-support-mean-for-your-business/
